Support

Clear help, without collecting your appliance history.

For support, email support@fixwise.app. We aim to reply within two business days during the beta.

Privacy reminder: do not email payment details, home addresses, full serial numbers, or unredacted receipts. A category, approximate age, rounded costs, device model, iOS version, and reproduction steps are normally enough.

What does “verify first” mean?

The available evidence is not strong enough for a responsible repair-or-replace direction. Fixwise will identify the missing checks most likely to improve confidence.

Does Fixwise diagnose appliances?

No. It organizes decision inputs and makes the tradeoffs visible. Diagnosis, safety inspection, warranty eligibility, and authoritative recall matching remain with qualified or official sources.

Do photos leave my device?

In build 1, selected model-tag and quote images are processed on device. Fixwise does not operate a cloud assessment database.

How do I delete my data?

Delete saved cases or appliance records inside the app. Removing the app removes its local data, subject to device backups you control.

How should I report a problem?

Include the screen, exact steps, expected behavior, observed behavior, iPhone model, iOS version, and whether it happens again after relaunch.

What if the appliance may be unsafe?

Stop using it and seek qualified help for smoke, fire, sparks, gas odor, shock, overheating, or flooding near electrical components. Fixwise is not a safety clearance.